Blog

In December 2021, Nexign launched the first release of Universal Digital Billing co-funded by the Russian IT Development Foundation (RFRIT). In this article, we discuss the product capabilities and explain how Nexign Universal Digital Billing is designed to offer a standardized, world-class solution with state-of-the-art billing capabilities.

Technologies are rapidly developing, and our requirements for goods and services are ever more demanding. Providers are sensitive to market expectations and open up new lines of business, thus expanding traditional business models with new scenarios and partner offerings.

According to research by Deloitte*, modern call centres are increasingly using a variety of channels to communicate with customers, including voice communication, messaging, social media and email. Traditional phone calls to a contact centre are still the main channel of communication, especially if there is an urgent reason for contact.

In early June, Nexign CEO Igor Gorkov spoke at one of the Saint Petersburg International Economic Forum sessions, where he discussed with other participants the prospects for transitioning to a circular economy. In this blog post Mr Gorkov is reflecting on how telecommunications vendors can maintain the industry’s course towards sustainable development.

Artificial intelligence (AI) has long expanded beyond science fiction and is bringing real benefits to a variety of industries. Today we will discuss the application of AI at Nexign.