Blog

By Igor Gorkov, CEO at Nexign

In 2021, MegaFon unveiled their first multi-subscription platform dubbed MegaFon Plus. Unlike similar solutions offered by the company’s competitors, MegaFon’s platform is not limited to the original subscribers of the operator but is open for everyone. It constitutes one of the most important competitive advantages of the platform.

In December 2021, Nexign launched the first release of Universal Digital Billing co-funded by the Russian IT Development Foundation (RFRIT). In this article, we discuss the product capabilities and explain how Nexign Universal Digital Billing is designed to offer a standardized, world-class solution with state-of-the-art billing capabilities.

Technologies are rapidly developing, and our requirements for goods and services are ever more demanding. Providers are sensitive to market expectations and open up new lines of business, thus expanding traditional business models with new scenarios and partner offerings.

According to research by Deloitte*, modern call centres are increasingly using a variety of channels to communicate with customers, including voice communication, messaging, social media and email. Traditional phone calls to a contact centre are still the main channel of communication, especially if there is an urgent reason for contact.