Nexign

KPI Management

Transparent assessment of employee performance for operational excellence

Overview

Nexign KPI Management provides a comprehensive performance assessment for departments, such as sales, customer support and call centers.  

 

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Nexign KPI Management ensures automated KPI data gathering and provides an interactive dashboard to view employee performance goals. Stakeholders can manage the KPI process, from identifying to assessing a relevant set of KPIs, while employees can monitor and improve their performance. 

 

Highlights and Benefits

Automated KPI Calculation reduces time to gather and process data from multiple systems:

  • Automated flow of aggregating, converting and storing data in a universal format 
  • Leveraging heterogenous data sources
  • Calculating a composite KPI
  • Tracking performance of various processes through different metrics, such as AHT, FCR, etc.

Flexible Assessment helps promptly assign a set of KPIs to a group of employees:

  • Grouping employees by common attributes
  • Matching employees with an applicable set of goals in a bonus matrix
  • Access to an up-to-date employee list through integration with HR management 

Goal Assignment and Dynamic Changing are always in line with business needs:

  • Grouping multiple goals into a single scorecard 
  • Assigning the grouped goals to appropriate employees through tags
  • Comparison of stated goals with measured values

Performance Monitoring shows the strengths and weaknesses and drives employee motivation:

  • Interactive dashboard with an employee’s personal set of KPIs
  • Automated KPI selection by ID, assigned tags and other data

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