Modernisation of the billing system will empower Kcell to speed up the launch of new services, improve the quality of customer experience and reduce the load on call centres and subscriber offices by 20–30%.
St. Petersburg, Russia — Nur-Sultan, Kazakhstan — April 14, 2021 Nexign (part of ICS Holding), a leading Business Support Systems (BSS) provider, and Kcell, one of the largest telecom operators in Kazakhstan, have signed a contract for the implementation of the Nexign Converged BSS billing platform. The contract provides for replacement of customer’s several legacy systems with a single solution, gradual migration of subscribers to the new environment and support services.
Kcell JSC is one of the largest mobile operators in Kazakhstan, supporting such standards as GSM, UMTS/WCDMA, LTE (4G) and LTE Advanced. The company serves more than 8 million subscribers, which is almost half of the country's population. In the telco market, it operates under the brands Kcell and Activ, the former of which is focused on the business audience, and the latter — on the B2C segment.
One of the strategic goals of Kcell is to increase its subscriber base and become a leader in the B2B market. To achieve these goals, the company needed a solution that would support key charging, billing and customer interaction processes. As a result, Kcell selected Nexign Converged BSS – an integrated BSS platform enabling optimisation of a provider's business processes and organisation of a quick launch of convergent services, providing a consistent approach to customer service in all sales channels.
Cooperation with Nexign will help Kcell reduce operating cost of a billing system and slash time to market (TTM) for products as well as expand opportunities for monetising new types of services. In addition, Kcell plans to use Nexign Converged BSS to reduce the load on call centers and subscriber offices by 20–30% by implementing self-service capabilities.
"The joint project with Nexign will help Kcell not only improve business performance, but also enrich customer experience and ensure subscriber loyalty. Drawing on years of experience in Central Asia, as well as best practices developed in collaboration with global leaders, Nexign will support the development of new digital opportunities for Kcell," says Igor Gorkov, CEO of Nexign.
"The capabilities of the Nexign Converged BSS solution will help Kcell accelerate its business transformation and go beyond traditional telecom services. Cooperation with Nexign will enable us to offer our subscribers highly relevant products and services and thereby increase profits, laying the foundation for excellence in the context of emerging digital economy," comments Yuri Kharlamov, CEO and Chairman of the Management Board at Kcell JSC.