Nexign

Channels

Support for consistent customer engagement across multiple touchpoints

Overview

The rise of technologies and means of communication is enabling dramatic changes in customer experience and a shift to multi- and omnichannel customer service.

Nexign Channels help communications service providers meet the expectations of the new generation of digitally savvy customers looking for a personalized journey across different channels.

Integration with Nexign BSS ensures a 360-degree customer view. With Nexign Channels, operator’s service agents get a configurable workspace. The panel displays customer records that dynamically change based on customer type and agent access rights.

 

Key Benefits

A 360-Degree Customer View 


  • A single touchpoint for all operations, improving response times and customer satisfaction scores
  • Context-based personalization with widgets for flexible UI adaptation to each interaction case

Multi- and Omnichannel Support


  • Consolidation of channels on a single platform, enabling reliable and seamless customer interactions
  • Self-service portals driving customer journey transformation and enabling business customers to manage their subscriber base themselves
  • A layer of digital APIs for easy integration with third-party applications and portals to expand the range of channels and adapt to market changes

 

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