Support for consistent customer engagement across multiple touchpoints
The rise of technologies and means of communication is enabling dramatic changes in customer experience and a shift to multi- and omnichannel customer service.
Nexign Channels help communications service providers meet the expectations of the new generation of digitally savvy customers looking for a personalized journey across different channels.
Integration with Nexign BSS ensures a 360-degree customer view. With Nexign Channels, operator’s service agents get a configurable workspace. The panel displays customer records that dynamically change based on customer type and agent access rights.
A 360-Degree Customer View
- A single touchpoint for all operations, improving response times and customer satisfaction scores
- Context-based personalization with widgets for flexible UI adaptation to each interaction case
Multi- and Omnichannel Support
- Consolidation of channels on a single platform, enabling reliable and seamless customer interactions
- Self-service portals driving customer journey transformation and enabling business customers to manage their subscriber base themselves
- A layer of digital APIs for easy integration with third-party applications and portals to expand the range of channels and adapt to market changes