Nexign Enables Uzbektelecom to Modernize BSS and Increase ARPU by 10%

Uzbektelecom replaced five separate systems with one unified platform, Nexign Converged BSS. As a result, the operator balanced operational excellence with improved revenue generation strategies, reduced time to market and enriched its customer base.


Despite leading positions in the domestic market, Uzbektelecom was looking to enhance operational performance, which was affected by the use of five separate billing systems. The harmonization of business processes onto a single platform would ensure a competitive time to market, expand the subscriber base, optimize BSS maintenance costs, and improve the customer experience.


Uzbektelecom selected Nexign Converged BSS, which included the Nexign Network Monetization Suite's online charging and policy control products. The telecom operator highlighted competitive advantages of the Nexign solution, such as CRM with centralized access to all customer data, the ability to self-govern the new BSS without the vendor’s assistance, and fast implementation of the pilot project.

The BSS transformation took less than two years. In phase one, Nexign deployed the new billing system while migrating the mobile subscribers, whereas phase two focused on migration of fixed and broadband subscribers. Over six million customers were seamlessly migrated without any system downtime.  

We keep on growing our network, innovating, and improving service quality and security. In addition to being a provider of high-quality BSS solutions, Nexign is our reliable partner that focuses on long-term customer relationships and mutual business outcomes. Another important highlight is that Nexign, like Uzbektelecom, is committed to using state-of-the art technologies and best practices in the global telecom market.


  • 01
    Time to market was cut from two months to two weeks.
  • 05
    The telecom operator launched new services with more billing options, better connection stability, and extended coverage.
  • 02
    The overall customer base grew by 40% and reached nearly 8 million subscribers in all segments, as a result of launching new multiplatform services.
  • 06
    Nexign Converged BSS accelerated the deployment of PON technology, providing Uzbektelecom with a competitive edge in the local market.
  • 03
    The mobile subscriber base reached 6 million users in August 2020. It was 71% larger than prior to the Nexign Converged BSS implementation.
  • 07
    The total cost of ownership for BSS was optimized.
  • 04
    The average revenue per user (ARPU) increased by 10%.
  • 08
    Customer satisfaction and loyalty rates increased as a result of real-time billing and the addition of more payment options.