Nexign Enables Uzbektelecom to Modernize BSS and Increase ARPU by 10%
Uzbektelecom seamlessly replaced five separate business support systems with one unified platform, Nexign Converged BSS. The digital transformation empowered the company to balance operational excellence with improved revenue generation strategies. As a result, the telecom operator reduced time to market from two months to two weeks and enriched its customer base with 1.6 million new subscribers year-over-year. On top of that, the implementation of the new platform enabled Uzbektelecom to reach more than 8 million subscribers in all segments and increase its mobile subscriber base to 6 million users.
Uzbektelecom is the leading telecommunications company in Uzbekistan that offers mobile and fixed network services and broadband internet access.
Challenge
Despite leading positions in the domestic market, Uzbektelecom was looking to enhance operational performance, which was affected by the use of five separate billing systems. The harmonization of business processes onto a single platform would ensure a competitive time to market, expand the subscriber base, optimize BSS maintenance costs, and improve the customer experience.
Project
Uzbektelecom selected Nexign Converged BSS, which included the Nexign Network Monetization Suite's online charging and policy control products. The telecom operator highlighted competitive advantages of the Nexign solution, such as CRM with centralized access to all customer data, the ability to self-govern the new BSS without the vendor’s assistance, and fast implementation of the pilot project.
The BSS transformation took less than two years. In phase one, Nexign deployed the new billing system while migrating the mobile subscribers, whereas phase two focused on migration of fixed and broadband subscribers. Over six million customers were seamlessly migrated without any system downtime.
We keep on growing our network, innovating, and improving service quality and security. In addition to being a provider of high-quality BSS solutions, Nexign is our reliable partner that focuses on long-term customer relationships and mutual business outcomes. Another important highlight is that Nexign, like Uzbektelecom, is committed to using state-of-the art technologies and best practices in the global telecom market.
Results
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01
Time to market was cut from two months to two weeks.
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05
The telecom operator launched new services with more billing options, better connection stability, and extended coverage.
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02
The overall customer base grew by 40% and reached nearly 8 million subscribers in all segments, as a result of launching new multiplatform services.
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06
Nexign Converged BSS accelerated the deployment of PON technology, providing Uzbektelecom with a competitive edge in the local market.
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03
The mobile subscriber base reached 6 million users in August 2020. It was 71% larger than prior to the Nexign Converged BSS implementation.
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07
The total cost of ownership for BSS was optimized.
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04
The average revenue per user (ARPU) increased by 10%.
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Customer satisfaction and loyalty rates increased as a result of real-time billing and the addition of more payment options.