Nexign enables Uzbektelecom to transform legacy BSS and increase average revenue per user by 10%

Thanks to Nexign Converged BSS, Uzbektelecom seamlessly replaced five separate business support systems (BSS) with one unified convergent system, which empowered the company to balance operational excellence with improved revenue generation strategies. As a result, the telecom operator reduced its time to market by from two months to two weeks and enriched its customer base with 1.6 million new subscribers year-over-year. On top of that, the implementation of the new platform enabled Uzbektelecom to reach more than 8 million subscribers in all segments and increase its mobile subscriber base up to 6 million users.
Uzbektelecom is the leading Uzbekistan’s telecommunications company and the largest operator in the fixed segment in the country offering mobile and fixed network services and broadband internet access.

Challenge

With the leading positions on the domestic market, Uzbektelecom still has been using five separate billing systems, which was adversely affecting the company’s operational performance and business processes. Uzbektelecom decided to unify five BSS systems on a single platform to ensure a competitive TTM, expand its subscriber base, optimise BSS maintenance costs, and improve the quality of customer service.

Project

After an open tender, Uzbektelecom chose Nexign Converged BSS, which included a number of online charging and policy control products from the Nexign Network Monetisation Suite. The operator opted for Nexign Converged BSS for several reasons. First of all, Nexign’s solution embedded CRM that accumulates all customer information in one place. Secondly, the platform enabled Uzbektelecom to self-govern the new BSS. Finally, Uzbektelecom was convinced by the exceptionally swift implementation of the pilot project.

Transformation to a single comprehensive product took less than two years and was divided into two phases to gradually move all 6.1 million customers into a new platform without causing any downtime. In phase one, Nexign deployed the new billing system while migrating the mobile subscribers, whereas during phase two Nexign and Uztelecom focused on migrating fixed and broadband subscribers. The migration went unnoticed to any of them.
 

 
We are continually growing our network and improving service quality, security, and innovation. We see Nexign not only as a provider of high-quality BSS solutions but also as a reliable partner with a focus on building long-term customer relationships and achieving results together. Another important factor is that Nexign, like Uzbektelecom, is committed to utilising leading global technologies and following best practices in the international telecommunications sector.

 

Results

  • 01
    TTM was cut from two months to two weeks.
  • 05
    New services were launched to improve billing options, connection stability and coverage.
  • 02
    As a result of launching new multiplatform services, Uzbektelecom reported overall customer base growth by 40% and reached nearly 8 million subscribers in all segments, which constitutes a quarter of the country’s population.
  • 06
    Rolling out Nexign Converged BSS accelerated the deployment of PON technology, providing Uzbektelecom with a competitive advantage in the local market.
  • 03
    In August 2020 the mobile subscriber base of Uzbektelecom reached 6 million users, which is 71% bigger than prior to Nexign Converged BSS implementation.
  • 07
    BSS maintenance costs were optimised.
  • 04
    The average revenue per user (ARPU) gained 10%.
  • 08
    Reported customer satisfaction and loyalty skyrocketed due to the implementation of real-time billing and the introduction of more payment options.

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